We are enterprise service management and customer experience professionals

IT Operations Management Solutions

Transform service delivery

Make customer experience your competitive advantage

Our valued clients include:

The Unifii way

We’re a people-focused, outcome driven enterprise service management and customer experience consultancy. With a unique combination of 10 years driving end-user experience transformation for organisations, using technologies like ServiceNow, and many more years on the client side as customers of the technologies we deliver, the Unifii team have a very real understanding of the challenges organisations face.  

We do things differently

We’re a team of ex-senior leaders, managers and front-line staff from private and public sector backgrounds. We do things differently:

A Unique perspective

Sometimes the textbook doesn’t tell the full story –  we deliver based on best practice, augmented with real world experience.

No ‘Quick starts’

Proven, tried and tested, accelerated implementations of strategic technologies. Quality at speed – no shortcuts.

A true team

100% permanent staff that work in the Unifii way and leverage the experience of the whole team for every project.

No messing around

Fixed price for known outcomes, agreed up front. 

Our Services

Re-think business processes, automate workflows and transform the customer and employee experience with Unifii.

Service Excellence

Having delivered everything from large scale, international implementations through to platform optimisation for existing customers, we help organisations to manage customer engagements and augment processes with the tools and information they need to provide a whole new level of service management and customer experience.

Strategy Services

We use the experience we have from having been client side, in industry and delivering on behalf of clients across sectors, industries and geographies to support organisations in developing strategic technology roadmaps, designed specifically to support them in achieving company goals and objectives.

Managed Services

From outsourced IT Service Desk support to Continuous Service Improvement and optimisation of IT Operations, we offer a range of Managed Services that challenge and offer a modern alternative to the traditional ‘Support’ model.

Our Solutions

Discover our business solutions here at Unifii.

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Engage with customers anytime, anywhere, in any channel, using any device. No other contact centre solution supports mobile like Talkdesk.

Nuvolo delivers the leading Facilities Management software solution native on the ServiceNow platform

Fuze is a global cloud communications company, providing a unified communications and contact centre experience for the enterprise.

Book a call-back from our experts today

All data collected follows our Privacy Policy or GDPR

Our Blogs

The three stages of successful IT Operations Management
Read More
IT Naturally transform customer experience with Talkdesk
Read More
Unifii awarded Elite partner status with ServiceNow - here's why it matters
Read More