Talkdesk Contact Centre Software
Enterprise-class contact centre capability, consumer app simplicity
Enterprise-class contact centre capability, consumer app simplicity. In partnership with Gartner Magic Quadrant leaders, Talkdesk, we’re transforming internal and external customer experience with innovative cloud contact centre solutions for our clients.
Make Customer Experience Your Competitive Advantage
Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA.
Connect your teams to the unique tools they use every day, while you maintain global visibility of the entire contact centre. 30+ out-of-the-box CRM / helpdesk integrations and a full suite of APIs allow you to maximise every customer interaction with quick access to the right contextual information. Comprehensive real-time reporting and predictive analytics ensure you stay on top of performance, no matter where your teams are located.
Talkdesk IQ mines billions of interactions to infuse the power of AI into every element of Talkdesk, driving higher efficiency, reducing costs, and fuelling intelligent customer engagements. Talkdesk IQ makes AI so simple, all you see is results.